We will dispatch your order within 3-7 working days unless the product is sourced from outside the UK, in which case dispatch can take up to 3 weeks. Confirmation of dispatch times will be noted in your order confirmation email.
We make every effort possible to deliver your order on the arranged date and time. If for some reason we cannot deliver or dispatch your order within this timeframe we will inform you via email or phone call.
All delivery dates are estimated and are therefore not guaranteed.
We will deliver your order to the address provided in the order confirmation email. Should you wish to change your delivery address; provide us with the new delivery address within 3 working days of receiving your order confirmation email. After the delivery address change, you will be reissued a new order confirmation email. A delivery address change may affect the estimated delivery time.
We ask that you make a clear path for the delivery team, as they can refuse to assist carrying products into any house or building if it is not safe to do so. The delivery team will not be responsible for removing doors, windows or frames. Access to your property is solely your responsibility. We will charge you a percentage of the product price for a product returned to us due to wrong measurements or size. The amount charged will depend on the nature and price of the product.
In some cases, we may use a third-party delivery or courier service depending on the product ordered. In such a case we will inform you within 24 hours of your order confirmation email.
Delivery charges will apply to deliver orders outside London’s m25. We will inform you of the delivery charges when you place the order.
If you are outside London’s m25 you will be charged standard delivery charges when you order multiple products for the same day, same address delivery. You will be charged separate delivery charges when you request us to deliver products separately.
We do not accept any responsibility for any damage to your property during a delivery unless it is due to our negligence. In such cases, our liability is only for repair, not betterment.
After the delivery, the products will be your responsibility. You will have ownership of the products once you have paid all charges in full, including any delivery charges.