We advise you to keep all proofs of your orders.
It is your responsibility to inform us about any damaged or wrong product delivered. You can return and cancel your order within 14 days of the delivery if the product is damaged or is not the product that you ordered.
We will repair, replace or refund damaged products where the damage is due to a fault of the manufacturer or our negligence. A refund of the total amount paid will be returned to the customer within 30 days including any delivery charges paid.
You must return all the products in their original condition and packaging, or any similar packaging that is sufficient for keeping the products safe and free from damage
We will charge you a collection fee if under any special circumstances we have agreed to collect a delivered product from you.
In any case, the product is your responsibility until collected. We will only collect products from the delivery address given on the order confirmation email unless agreed otherwise and a suitable day will be arranged. If your circumstances change and you are no longer available on the date and time agreed, you should notify us immediately or within 48 hours. If you have not informed us that you will be absent on the day of collection; you will be charged again for another collection date.
You must make sure your residence or building is clear of restrictions and obstacles giving the delivery team clear access. The delivery team can refuse collection if there is no clear pathway or if there are obstacles or hazards in the way.
Upon acceptance of a refund, we will refund the necessary amount to the same sort code and account number (if paid by cheque) or the same PayPal account that the purchase was made with.
The return policies mentioned above do not include the following:
- If we have sourced the product
- The product was custom built or modified according to your specifications
- Any product that has been dismantled to grant access or cannot be dismantled after being assembled